Warranty Information
Overdrive PC Standard Warranty
Your Overdrive PC™ "OPC" Standard Warranty only covers your OPC hardware system. Your hardware system is the computer 'itself' and any components pre-built inside the computer. OPC does not warrant any peripherals such as monitor, keyboard, mouse or speakers purchased through OPC. OPC does not warrant the operating system, applications, utilities and/or games not produced specifically by OPC.Under this Standard Warranty, OPC warrants that your OPC hardware system will remain free of defects for one year from the date your OPC computer is shipped.
OPC will replace or repair, at OPC's sole discretion, any defects in your hardware system during the applicable warranty period. OPC will incur the cost of labor, parts and 'return' shipping to the purchaser for any defect to the hardware system. It is the purchaser's responsibility to pay for shipping the OPC computer system to OPC for repair. Return of the hardware system for repair does not extend the Standard Warranty beyond the original one year.
Overdrive PC Platinum Warranty
You may elect, at an additional cost, to buy our "Platinum Warranty" which covers any defects to your hardware system for three years and also includes all associated shipping costs to and from the purchaser. The Overdrive PC™ Platinum Warranty includes all other terms and conditions of the Overdrive PC™ Standard Warranty.Exclusions to OPC Warranties
Your warranty does not cover the following:
- Damage caused during shipping. If you think your hardware system has been damaged during shipping please notify us within 24 hours of delivery. Please take photographs, digitally if possible, and send them to us. We will make every effort to restore/repair your OPC computer to full working status via our technical support phone representatives.
- Normal wear and tear of your hardware system. Examples include, but are not limited to wiring, fans, lighting or paint finish (beyond initial acceptance by purchaser).
- Loss of data on your OPC computer system (beyond initial acceptance by the purchaser).
- Damage to your OPC computer system due to electrical storms, power surges, electrical modifications or any other connections to any other computer component or source made to your system by you or anyone other than an authorized OPC service representative.
- Damage to your OPC system due to Acts of God, Acts of Disaster, Acts of Vandalism or Acts of Terrorism.
Contacting OPC for Service/Repair Issues
If you need servicing for your OPC hardware system please contact us at 1-866-410-9958 and ask for a support technician. An OPC support technician will help you identify the problem with your system and either remedy the problem over the phone or give you the necessary information on how to return the system to OPC for repair. OPC will repair your system within a reasonable timeframe and return the system to you via OPC's standard shipping procedures.
Shipping Information
OPC's standard warranty-related shipping is UPS ground, insured. OPC will offer alternative shipping methods and couriers at the purchaser's request, at an additional cost to the purchaser.
Damaged Product
Any OPC shipped products that are received physically damaged must be reported to OPC within 24 hours. Please take photographs, digital if possible, and send them to us. Please keep all packaging material. It is the responsibility of the purchaser to file the shipping damage claim with the carrier. Failure to file a claim expeditiously may result in an unsuccessful claim with the carrier and a charge to the customer for the replacement of the damaged product.
Technical Support
OPC will provide free technical support before and after customer purchase of OPC products. OPC cannot provide support if the customer has modified the OPC hardware system or modified the operating system purchased through OPC.
What Is The Return Policy?
Because each computer is custom-built to each client's specifications, we do not have a true return policy.